Return Policy: Products must be returned unused and in original packaging. Customised or made-to-order products are non-refundable. Minor handcrafted variations are not considered defects. Return shipping costs are the responsibility of the customer. Sale items and special-order products cannot be refunded.

Shipping Policy: Orders are sourced directly from trusted global manufacturing partners. Standard delivery timeline: 45-60 days. Customised or made-to-order products may require approx. 90 days. Timelines include manufacturing, finishing, and international shipping. Every Minose piece is carefully curated and quality-checked before dispatch. Products are sourced through trusted international manufacturing partners.