The following definitions apply throughout these Terms and Conditions.

"Client" refers to any individual, firm, company, or entity engaging with MINOSE.STUDIO through inquiry, quotation approval, or confirmed purchase. "Order" means any quotation, purchase order, or project brief formally accepted by MINOSE.STUDIO in writing. "Goods" refers to any furniture, furnishings, accessories, or bespoke items supplied by MINOSE.STUDIO. "Bespoke Product" means any item manufactured, customised, or procured specifically against client-confirmed specifications. "Confirmation" means the written acceptance of an Order by MINOSE.STUDIO, including any advance payment receipt confirming production commencement. "Lead Time" refers to the estimated production and procurement period communicated at the time of Order Confirmation.

MINOSE.STUDIO operates as a luxury furniture sourcing, bespoke interiors, and premium procurement platform specialising in globally curated furniture collections, made-to-order products, designer interiors, hospitality projects, and large-scale residential and commercial furnishing solutions.

A binding contract is formed between MINOSE.STUDIO and the Client upon the written acceptance of a formal quotation and the receipt by MINOSE.STUDIO of the applicable advance payment. No verbal agreement, preliminary email exchange, or informal discussion shall constitute a binding contract unless confirmed in writing by an authorised representative of MINOSE.STUDIO and supported by receipt of the required advance payment.

These Terms and Conditions are incorporated into every contract formed in this manner and shall govern all commercial engagements unless separately and expressly agreed otherwise in writing by both parties.

A significant portion of the collections offered by MINOSE.STUDIO are custom-made, internationally sourced, handcrafted, or manufactured specifically against client requirements. Orders confirmed for production, procurement, sourcing, or customisation become non-cancellable and non-refundable once vendor processing, procurement allocation, or manufacturing activity has commenced.

Clients are strongly advised to review all specifications, dimensions, finishes, and materials carefully before providing formal written approval. Once production has commenced, alterations to confirmed specifications may not be possible and may incur additional charges.

Prior to commencement of production of any Bespoke Product, MINOSE.STUDIO shall issue design drawings, specification sheets, material samples, or finish references for Client review and formal written approval. Production shall not commence until written sign-off has been received from the Client or their authorised representative.

Once approval has been formally confirmed in writing, MINOSE.STUDIO shall not be liable for any variance between the approved specifications and the Client's subsequent expectations. Written confirmation of approval constitutes binding acceptance of all dimensions, finishes, materials, and design parameters specified therein, and no further amendments shall be accepted without written mutual agreement.

All pricing, quotations, estimates, and commercial proposals issued by MINOSE.STUDIO remain subject to revision until formally confirmed in writing. Pricing may fluctuate due to supplier revisions, raw material costs, international freight changes, customs duties, taxation, currency fluctuations, regulatory adjustments, or project modifications. MINOSE.STUDIO reserves the right to revise pricing where commercially necessary prior to Order Confirmation.

For international orders, the currency specified in the confirmed quotation shall govern the contract. Any variation in foreign exchange rates between the quotation date and the invoice date shall be the responsibility of the Client. MINOSE.STUDIO reserves the right to adjust final invoice values to reflect material currency movements exceeding five percent from the quoted rate.

Unless otherwise specified in the confirmed quotation, all Orders require a minimum advance payment of fifty percent of the total order value prior to commencement of production, procurement, or sourcing activity. The remaining balance shall be settled in full prior to dispatch from the MINOSE.STUDIO warehouse or logistics point.

MINOSE.STUDIO reserves the right to suspend production, withhold dispatch, or cancel an Order where payment milestones are not met within fourteen calendar days of the agreed due date. Storage charges may apply where confirmed Goods remain uncollected or undeliverable beyond thirty calendar days from the notified dispatch readiness date, at rates communicated to the Client in writing. All bank transfer fees, wire charges, and currency conversion costs associated with international payments shall remain the responsibility of the Client.

Legal title and ownership of all Goods shall remain vested in MINOSE.STUDIO until full and unconditional payment of the total invoice value has been received. Risk in the Goods passes to the Client upon delivery or, where applicable, upon transfer to the Client's nominated freight agent or logistics representative. Until title passes, the Client shall hold the Goods as bailee for MINOSE.STUDIO and shall store and maintain the Goods in satisfactory condition.

All images, renders, mood references, material representations, dimensions, textures, and visual presentations displayed through MINOSE.STUDIO are intended for illustrative and conceptual purposes only. Actual products may vary from displayed representations depending on sourcing conditions, production methods, handcrafted detailing, material behaviour, screen calibration, and lighting conditions.

Due to handcrafted production methods and the natural behaviour of premium materials including wood, marble, leather, veneer, stone, metal, and fabric, slight variations in texture, tone, veining, grain, finish, stitching, or dimensions may occur and shall not be considered manufacturing defects. Such characteristics are considered inherent attributes of luxury craftsmanship.

The Client shall remain responsible for verifying all measurements, installation suitability, site readiness, access permissions, lift dimensions, staircase clearance, labour coordination, unloading arrangements, and all project-specific installation requirements prior to dispatch. MINOSE.STUDIO must be notified in advance of any access restrictions, special equipment requirements, or building regulations that may affect delivery logistics.

MINOSE.STUDIO shall not be responsible for failed deliveries, installation delays, or damages arising from inaccessible delivery conditions, inadequate site preparation, or inaccurate information provided by the Client. Additional costs incurred as a result of failed delivery attempts or inaccessible sites shall remain the responsibility of the Client.

Production schedules and delivery timelines communicated by MINOSE.STUDIO are approximate estimates only and shall not constitute guaranteed or contractual commitments. Timelines may be impacted by international logistics conditions, supplier dependency, customs clearance procedures, port congestion, labour shortages, freight disruptions, political unrest, pandemics, governmental restrictions, natural disasters, or circumstances beyond reasonable operational control.

MINOSE.STUDIO shall communicate any material delays in writing and shall endeavour to provide revised lead time estimates within a reasonable period following the identification of a delay.

All creative presentations, moodboards, sourcing intelligence, vendor references, design concepts, product renders, and project briefs prepared by MINOSE.STUDIO during consultation or pre-contract engagement remain the exclusive intellectual property of MINOSE.STUDIO. These materials are shared in confidence and may not be reproduced, distributed, or used to brief third-party vendors or service providers without the prior written consent of MINOSE.STUDIO.

The sharing of pre-contract materials does not constitute a transfer of any intellectual property rights to the Client. Where a project does not proceed to Order Confirmation, all pre-contract materials must be returned or destroyed upon written request by MINOSE.STUDIO.

All website content, catalogues, product renders, visual assets, layouts, creative materials, written content, branding elements, and design presentations displayed or distributed by MINOSE.STUDIO remain the exclusive intellectual property of MINOSE.STUDIO and may not be copied, reproduced, distributed, modified, or commercially utilised without prior written authorisation.

MINOSE.STUDIO reserves the right to photograph, document, and publish completed project installations for portfolio development, editorial features, and marketing communications, unless the Client provides written objection prior to project completion. The Client grants MINOSE.STUDIO a non-exclusive, royalty-free licence to use such project imagery across all media, without obligation to identify the Client or project location unless separately agreed in writing.

To the maximum extent permitted under applicable law, MINOSE.STUDIO shall not be liable for indirect losses, loss of profit, commercial interruptions, installation delays, project losses, third-party logistics failures, business interruption, or consequential damages arising from sourcing, manufacturing, shipping, installation, or operational dependency on external suppliers and logistics providers.

The total liability of MINOSE.STUDIO in respect of any claim arising from or in connection with any Order shall not exceed the total value of the Goods to which that claim directly relates. Nothing in these Terms and Conditions limits or excludes the liability of MINOSE.STUDIO for fraud, fraudulent misrepresentation, death, or personal injury caused by MINOSE.STUDIO's own negligence.

The Client shall indemnify and hold MINOSE.STUDIO harmless from and against any claims, losses, costs, liabilities, or damages arising from inaccurate measurements or specifications provided by the Client, site access failures attributable to the Client, instructions that cause production or delivery errors, or third-party claims resulting from the Client's use, installation, modification, or handling of the Goods.

In the event of a dispute arising from or in connection with these Terms and Conditions or any Order, the parties agree to first seek resolution through good-faith negotiation for a period of thirty calendar days from written notice of the dispute. Where negotiation does not resolve the matter within that period, the parties agree to refer the dispute to mediation before commencing formal legal proceedings.

For disputes arising from contracts with Clients located outside India, MINOSE.STUDIO reserves the right to elect arbitration under the Rules of the International Chamber of Commerce, with proceedings conducted in the English language and seated in a mutually agreed neutral location. Nothing in this clause shall prevent either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction where circumstances require it.

These Terms and Conditions are governed by and shall be construed in accordance with the laws of India. Clients engaging with MINOSE.STUDIO from the United Kingdom acknowledge that mandatory consumer protection rights under the Consumer Rights Act 2015 apply to consumer transactions and are not excluded by these Terms and Conditions. Clients engaging from the United Arab Emirates acknowledge the applicability of Federal Decree-Law No. 15 of 2020 on Consumer Protection where relevant. For all other jurisdictions, applicable mandatory local consumer protections remain unaffected by these Terms and Conditions.

Both MINOSE.STUDIO and the Client shall comply with all applicable anti-bribery and anti-corruption legislation, including the United Kingdom Bribery Act 2010 where applicable to the engagement. Neither party shall engage in conduct that would constitute an offence under applicable anti-money laundering legislation in any relevant jurisdiction. MINOSE.STUDIO is committed to responsible supply chain practices across all sourcing and manufacturing operations and expects commercial partners to maintain equivalent standards.

Severability — If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remainder of these Terms and Conditions shall continue in full force and effect.

Waiver — No failure or delay by MINOSE.STUDIO in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any other or further exercise thereof.

Entire Agreement — These Terms and Conditions, together with any confirmed quotation and documents expressly incorporated by reference, constitute the entire agreement between the parties in relation to the subject matter and supersede all prior discussions, negotiations, representations, warranties, and agreements.

Assignment — The Client may not assign, transfer, or delegate any rights or obligations under these Terms and Conditions without the prior written consent of MINOSE.STUDIO. MINOSE.STUDIO may assign its rights and obligations to any group company, successor entity, or commercial partner upon written notice to the Client.

Governing Language — These Terms and Conditions are prepared and shall be interpreted in the English language. In the event of any translation into another language, the English version shall prevail in all circumstances.

Amendment — MINOSE.STUDIO reserves the right to update these Terms and Conditions from time to time. The version in effect at the time of Order Confirmation shall govern the applicable engagement unless otherwise agreed in writing.